Customer sucess story

Bpifrance

Generative AI for customer relationship management

Respond to user requests and facilitate training on CRM usage via AI Gen.

Challenge

Faster, more accurate support for CRM users

Build a generative chatbot, secured on 7 years of usage data.

?
How do you respond automatically and in real time to requests for assistance in using the CRM tool?
It's important to have low-cost, selective generative AI.

Challenge

Faster, more accurate support for CRM users

Build a generative chatbot, secured on 7 years of usage data.

?

How do you respond automatically and in real time to requests for assistance in using the CRM tool?

It's important to have low-cost, selective generative AI.

Result

FIRST GEN AI SOLUTION

6 days

For a personalized and secure GenAI chatbot

70k

Messages, tickets and e-mails analyzed

Solution

Gen AI Chatbot

Fine tuning de LLAMA2

Adapt a local GenAI model to available data

Automatisation du flux

Continue fine tuning automatically on new data

Solution

Gen AI Chatbot

Fine tuning de LLAMA2

Adapt a local GenAI model to available data

Automatisation du flux

Continue fine tuning automatically on new data

Results
‍

FIRST GEN AI SOLUTION

6 days

For a personalized and secure GenAI chatbot

Heading

Heading

Heading

Heading

Learn more about our solutions

Ready to multiply together
the power of AI.

Contact an expert

Let's amplify the power of AI together.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

We are dedicated to safeguarding your privacy. Factonics uses the information you share with us to get in touch with you. To learn more about how we handle your personal data and your rights, please refer to our Privacy Policy.

Product
GenAINLPMLOpsBusiness AppsSecurityDeployement
Solutions
eRetail & retailCPG & InsightsFinancial Services

221 rue Lafayette,
75010 PARIS
Tel: +33 6 99 02 72 50

Terms & ConditionsPrivacy Policy